Optus Outage Cut Off 480 Emergency Callers, Review Underway

Optus, a major Australian telecommunications company, experienced a significant network outage last week that impacted around 480 customers, preventing them from reaching emergency services. The outage, which was attributed to the company, has prompted an independent review to investigate the incident and its implications. The Singaporean-owned Optus acknowledged the seriousness of the situation, recognizing the critical importance of uninterrupted access to emergency services. The company has initiated an independent review to thoroughly examine the causes of the outage and ensure that necessary measures are put in place to prevent similar occurrences in the future. The review will aim to identify the root causes of the network failure, assess the company's emergency response protocols, and provide recommendations to strengthen the resilience and reliability of Optus's systems. The findings of the review are expected to provide valuable insights and guide the company's efforts to enhance its service and safeguard its customers' access to vital emergency resources.