Solidroad raises $25M Series A to automate customer support quality assurance with AI

This article was published on April 16, 2026 In short: Solidroad, a Dublin and San Francisco startup founded by Intercom alumni, has raised $25 million in a Series A led by Hedosophia to automate customer support quality assurance using AI. The platform reviews 100% of customer interactions versus the industry standard of 1-3%, and counts Ryanair, Crypto.com, and Oura among its customers. Solidroad, a Dublin and San Francisco-based startup that uses AI to automate quality assurance for customer support teams, has raised $25 million in a Series A round led by Hedosophia, the UK investment firm. The round follows a $6.5 million seed led by First Round Capital with participation from Y Combinator, and brings the company’s total funding to $31.5 million. The company was founded in 2023 by Mark Hughes and Patrick Finlay, both former Intercom employees, and currently has 20 staff across its two offices. Its customers include Ryanair, Crypto.com, and Oura, alongside large outsourced contact centre operators like PartnerHero and Tech Mahindra. Most customer support operations review between 1% and 3% of their interactions for quality. A team lead listens to a handful of calls, reads a few