Holiday horrors: Airbnb and Booking.com users battle for refunds as stays go wrong
The article discusses the challenges faced by Airbnb and Booking.com users when their holiday accommodations encounter issues. It highlights two specific cases: a tree collapsing on a cottage in Provence, France, and a guest being trapped in a flat. In the first case, a 100-year-old oak tree fell on the Airbnb cottage, causing significant damage to the property and the guests' belongings. The guests, James and Andrew, had been on the terrace just minutes before the incident, narrowly avoiding serious injury or even death. The second case involves a guest being trapped in a flat, although the details of this incident are not provided. The article suggests that these types of rental disasters can lead to battles for refunds from the online booking platforms, as the guests struggle to resolve the issues and recover their losses.
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