UK regulator examines IT glitch that enabled bank customers to see others’ accounts on app

Information Commissioner’s Office made aware of incident affecting Lloyd’s, Halifax and Bank of Scotland The UK information regulator is examining an IT glitch that enabled some customers of Lloyds, Halifax and Bank of Scotland to see other users’ transactions when they logged into their banking app. The Information Commissioner’s Office (ICO) said it was “aware of an incident affecting some online banking services” and that it would make inquiries. Worried bank customers posted on social media they feared they had been hacked when they checked their account and were greeted with the details of other people’s finances, including cash withdrawals and benefits payments. In a Facebook post, the consumer champion Martin Lewis said people had been messaging about “being shown other people’s transactions”. In response, the founder of MoneySavingExpert was inundated with close to 2,000 comments from worried bank customers. In a post, Shirley Finlayson said that, when she logged into the Bank of Scotland app, she “saw quite a few transactions, one going back to 2024, the payments going out showed all the details of the person receiving it, name, bank account/sort code