Technology7/23/2025Ars Technica

After $380M hack, Clorox sues its “service desk” vendor for simply giving out passwords

After $380M hack, Clorox sues its “service desk” vendor for simply giving out passwords

In a recent development, Clorox, the leading consumer goods company, has filed a lawsuit against its "service desk" vendor after a $380 million hack in 2023. According to Clorox, the hack was easily preventable, as it was caused by the vendor simply giving out passwords without proper authentication. The incident has highlighted the importance of cybersecurity measures and the need for companies to carefully vet their third-party vendors. Clorox claims that the vendor's actions were a direct breach of their contract and resulted in a significant financial loss for the company. The lawsuit seeks to recover the damages incurred due to the hack and to hold the vendor accountable for their negligence. The case is expected to set a precedent for the industry, emphasizing the responsibility of service providers in safeguarding sensitive information and the consequences of failing to do so.

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