Zendesk says its new AI agent can solve 80% of support issues

Zendesk, a customer service and engagement platform, has launched a new AI-powered support agent that claims to resolve up to 80% of customer inquiries without the need for human intervention. The new AI agent, which is integrated into Zendesk's existing platform, is designed to provide faster and more efficient customer support by leveraging advanced natural language processing and machine learning technologies. According to the company, the AI agent is capable of understanding customer queries, accessing relevant knowledge bases, and providing accurate and personalized responses. This is expected to result in reduced wait times, improved customer satisfaction, and increased productivity for support teams. The launch of this new AI agent is part of Zendesk's broader strategy to enhance its customer service offerings and meet the growing demand for more automated and intelligent support solutions. The company believes that this technology will help businesses streamline their support operations and better serve their customers in an increasingly digital and fast-paced world.