Guiding my mum through hospital showed me true patient-centred care takes more than paperwork | Ranjana Srivastava

The article highlights the importance of patient-centered care in healthcare settings. The author, Ranjana Srivastava, shares her personal experience of guiding her mother through a hospital visit, which revealed the gaps between the ideal of patient-centered care and the reality. The article emphasizes that true patient-centered care goes beyond just filling out paperwork and following procedures. It requires healthcare professionals to actively engage with patients, understand their concerns, and provide personalized attention. The author notes that many patients, like her mother, simply nod along, trusting that the staff know what they are doing, even when they are feeling anxious or unsure. The article suggests that healthcare providers should be more proactive in checking in with patients, addressing their worries, and ensuring they feel heard and supported throughout their medical journey. The article highlights the need for a more empathetic and holistic approach to patient care, where the human element is as important as the clinical aspects.