Lloyds Banking Group IT glitch affected almost 500,000 customers

Almost half a million Lloyds, Halifax and Bank of Scotland customers saw other people's transactions or had their own data shared in a recent IT issue, the bank has revealed. In a letter responding to the Treasury Select Committee's enquiries about the incident published on Friday, Lloyds Banking Group said it had affected up to 447,936 customers. The UK banking giant seems to have compensated only some affected so far - with "goodwill payments" of £139,000 shared between 3,625 customers. The glitch, which happened on 12 March, left some people "panicked" after seeing payments, charges and national insurance numbers belonging to others in their apps. Committee chair Dame Meg Hillier said the incident reflected modern banking's trade-off in enabling convenience but also producing "unpredictable errors". "Modern banking methods mean we can now perform a variety of tasks on our phones in a matter of seconds, and almost anywhere," said Dame Meg. "What this incident brings into focus is the fact that there is a trade-off." She said interacting with banks online more means consumers "place our faith in technology which can suffer unpredictable errors" - adding it was important this was m