Zocdoc CEO: ‘Dr. Google is going to be replaced by Dr. AI’

Here is a 198-word summary of the key points from the news article: Zocdoc CEO Oliver Kharraz believes AI will replace "Dr. Google" as the go-to source for medical advice. Zocdoc is a platform that connects patients with doctors, and has built a large database of healthcare providers and services. Kharraz says Zocdoc will use AI to automate routine tasks like scheduling, but will not allow AI to provide direct medical advice, citing concerns about the potential for dangerous recommendations. He believes AI agents like ChatGPT will integrate with Zocdoc's infrastructure rather than disintermediating the platform. Kharraz argues Zocdoc's extensive experience and data provide a significant advantage over newer AI competitors. He is open to partnering with tech giants like Apple and Google, but will maintain control over sensitive patient data and healthcare expertise. While embracing AI's potential, Kharraz remains cautious about ceding too much medical decision-making to algorithms. He sees Zocdoc's role as empowering patients with information and access, while ensuring a human-in-the-loop for critical healthcare needs. The company's priority is improving the overall healthcare experience, even if Zocdoc's brand is not always visible to the end user.