World10/8/2025BBC

Telecoms company sent emails to wrong addresses during deadly outage

Telecoms company sent emails to wrong addresses during deadly outage

A major telecoms company in Australia has been criticized for sending emails to the wrong addresses during a deadly outage that resulted in four deaths. The outage, which lasted for several hours, prevented people from accessing emergency services, leading to the tragic loss of life. The company has acknowledged the issue with the emails, stating that it was due to a technical error. However, the incident has raised concerns about the reliability and preparedness of the telecoms infrastructure, especially during critical situations. The outage has also sparked a broader discussion about the importance of ensuring that emergency communication channels remain accessible and functional at all times, particularly in the face of natural disasters or other unexpected events. The authorities have launched an investigation into the incident, and the telecoms company has pledged to review its procedures and make any necessary improvements to prevent similar incidents from occurring in the future.

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