Civil service pension backlog 'overwhelmed' Capita, boss says

The article discusses the civil service pension backlog that has left thousands of retiring civil servants without their pension payments. Capita, the company responsible for administering the pension scheme, has admitted that it was "overwhelmed" by the volume of retirements, leading to significant delays in processing pension applications. The chief executive of Capita, Jon Lewis, acknowledged the difficulties faced by retirees who are struggling financially due to the delays. He stated that the company had underestimated the number of civil servants retiring and was unprepared for the surge in applications. The article also mentions that the government has been working to address the issue, with the Cabinet Office stating that it is working closely with Capita to clear the backlog and ensure that retirees receive their pension payments as soon as possible. However, the article notes that some retirees have been left in financial hardship due to the delays.