On hold? Your iPhone can listen to the call's music and wait for you - here's how

Apple's iOS 26 introduces a new feature called "Hold Assist" that aims to make waiting on hold more bearable. When you're placed on hold, your iPhone can now listen to the call's hold music and notify you the moment a live agent returns. Additionally, Hold Assist will provide a transcript of the conversation, allowing you to catch up on any important details you might have missed. This feature is particularly useful for customers who often find themselves waiting on hold for extended periods. By monitoring the call and providing real-time updates, Hold Assist helps users stay informed and minimizes the frustration of being put on hold. The transcript feature also ensures that users don't miss crucial information exchanged during the call. Overall, this new iOS 26 feature is a welcome addition that aims to improve the customer service experience and make the wait time more manageable for iPhone users.