Proposed Class Action Suit Claims Faulty Roku, TCL Software Updates 'Bricked' TVs - CNET

Our gifting experts are obsessively searching for holiday gifts that are unique, thoughtful and suitable for any budget. Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may earn a commission. The complaint claims software updates introduce serious bugs that are never fixed. Roku calls the claims "meritless." If you own a Roku TV or a Roku-branded TCL TV, software updates may be degrading your product. A recently proposed class action lawsuit (PDF) claims Roku and TCL released software updates that made televisions glitchy or stop working entirely. The suit alleges the companies have released software updates that are “repetitively defective, materially impairing the functionality of Roku products.” In other words, the companies brick their own televisions by “failing to ensure that the software updates are actually free of defects both in testing stages and at scale.” The complaint said the companies also failed to fix these mistakes, leaving customers’ TVs inoperable. The suit specifically lists Roku Select Series, Roku Plus Series and TCL 3, 4, 5 and 6-Series models that run on Roku