Battered by cyberattacks, Salesforce faces a trust problem - and a potential class action lawsuit

Salesforce, a leading customer relationship management (CRM) platform, has faced a series of damaging cyberattacks in 2023, leading to a growing trust problem with its customers. ZDNet's research suggests that the company may need to do more to secure the vulnerable parts of its platform that have been exploited in these recent attacks. The article highlights the significant impact these cybersecurity breaches have had on Salesforce's clients, with many experiencing disruptions and data breaches. The situation has prompted the possibility of a class action lawsuit, as customers seek accountability and improved security measures from the CRM giant. The article emphasizes the need for Salesforce to address the trust issues that have emerged and to take proactive steps to enhance the overall security of its platform. This is crucial for maintaining the confidence of its client base and mitigating the potential legal and reputational consequences of the ongoing cybersecurity challenges.