Amazon Jury Trial Over FTC’s Prime Cancellation Claims Opens

Amazon is facing a jury trial against the Federal Trade Commission (FTC) over allegations that the company misled customers into signing up for its Prime subscription service and made it overly difficult to cancel. The FTC claims that Amazon used deceptive tactics, such as pre-checked boxes and unclear cancellation processes, to enroll customers in Prime without their full consent. This allegedly violated the FTC Act's prohibition on unfair and deceptive practices. Amazon disputes the FTC's claims, arguing that it has always provided clear information about Prime membership and that customers have been able to easily cancel their subscriptions. The company maintains that it has acted in good faith and in the best interests of its customers. The outcome of this trial could have significant implications for Amazon's Prime program and the company's broader business practices. The FTC is seeking injunctive relief and potential monetary penalties against Amazon.