Uber Eats now lets merchants message customers about their orders
Uber Eats has introduced a new feature called "Live order chat" that allows merchants to communicate with customers in real-time regarding their orders. This feature enables merchants to confirm replacements for sold-out items, clarify special requests, and check in on dietary or allergy preferences. The goal of this new functionality is to improve the overall customer experience by facilitating better communication between merchants and customers during the order fulfillment process. The live order chat feature is expected to enhance transparency and responsiveness, leading to more satisfied customers and potentially better business outcomes for Uber Eats merchants.
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