First NHS AI-run physio clinic in England halves back-pain waiting list
The NHS has launched the first AI-powered physiotherapy clinic in England, which has successfully reduced the waiting list for back pain and musculoskeletal services by half. The Flok Health platform, developed by an AI company, was introduced in Cambridgeshire and Peterborough, allowing over 2,500 patients to access the service during a 12-week pilot period starting in February. While the initial results are promising, experts have warned that the increased use of technology-based healthcare solutions could exacerbate health inequalities, as not all patients may have equal access to or comfort with such platforms. The NHS plans to roll out the Flok Health service to other trusts, but will need to ensure that it is implemented in a way that does not exclude or disadvantage certain patient groups.
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