M&S click and collect returns 15 weeks after cyber attack

Marks & Spencer (M&S) has resumed its click and collect service for clothing and home products, 15 weeks after a cyber attack disrupted its online operations. The retailer halted orders on its website and app on April 25th, following the attack. During the downtime, customers were unable to place orders for clothing and home goods through M&S's digital channels. However, the company's food business remained operational, and customers could still purchase items in-store. The resumption of the click and collect service is a significant step towards the restoration of M&S's full online capabilities. The company has not provided detailed information about the nature of the cyber attack or the extent of the disruption it caused. M&S's priority has been to ensure the security of its systems and to gradually reintroduce its digital services in a controlled manner. The company has emphasized its commitment to providing a seamless shopping experience for its customers, both online and in-store.