‘I never thought I’d fall for a scam’: the fake Spotify emails that put you at risk of fraud

Criminals send victims to a cloned site that collects login, personal and payment details You have had a Spotify account for years and your credit card is linked for the monthly payments. When an email arrives telling you that your payment couldn’t be processed you are not surprised as the expiry date on the card is soon. “We encountered an issue while processing your recent payment,” it says. “To keep your access active and avoid interruption, please review and update your information.” All you need to do, according to the email, is click the button to “update payment method”. “This only takes a moment and helps ensure uninterrupted access to your account and services.” When you click the link you are taken to what you think is Spotify and you are asked to log in and then enter your new card details, your address and phone number. Unfortunately, the email is not from Spotify and the link takes you to a cloned scam site that collects your login, personal and payment details, which criminals then immediately try to use for online purchases. “I saw the email on my phone while I was having a conversation and watching the tennis so just tapped the link to update the