In 2 years, half of all service calls will be resolved by AI - survey

According to a recent survey, industry experts predict that within the next two years, AI-powered agents will resolve half of all service calls. The survey results indicate that AI technology is transforming the service industry by increasing efficiency, reducing costs, and enhancing customer satisfaction. Service professionals recognize the significant impact of AI-enabled systems in streamlining operations and improving service delivery. Automated AI agents can handle a wide range of tasks, from answering routine inquiries to providing personalized recommendations, freeing up human agents to focus on more complex issues. The survey findings suggest that the widespread adoption of AI-based solutions is driven by their ability to provide faster, more consistent, and more cost-effective service. As AI technology continues to evolve, industry experts anticipate that it will play an increasingly crucial role in shaping the future of the service sector.