Valve says Steam Machine reservation-holders aren't being leapfrogged - Engadget

The company said it 'unintentionally skipped a step' with order reservations in some regions. Despite tepid reviews, demand has exceeded supply for Valve's quiet but underpowered Steam Machine, leading to waitlists in many regions. In a new update, Valve says that it "unintentionally skipped a step" with waitlist buyers by immediately sending them "option-to-order" emails, something that led reservation holders to feel they were being skipped over. However, Valve is now saying that's not the case. "Moving forward, anyone who comes off the waitlist will first receive a message from us confirming you've been added to the reservation queue and can expect an option-to-purchase email sometime after that," the company wrote. "Importantly, no one on the waitlist is leapfrogging over anyone currently holding a reservation; we're only dipping into waitlists if and when we reach the end of the reservation queue for that product and region." If you're in the reservation queue or on the waitlist, Valve has provided clear information on what to expect. Reservation holders should receive an email offering the chance to purchase by the end of this year. If you're on the waitlist, "there is a chan