NHS staff called 'heartless' over maternity comments

The article discusses an incident where NHS staff were criticized for their comments towards bereaved families involved in a major maternity review. During an NHS trust meeting, staff were accused of being "heartless" in their interactions with the families. The review was investigating a series of baby deaths and injuries at the trust. Bereaved families had shared their experiences and concerns as part of the process. However, some NHS staff were reported to have made inappropriate comments about the families, which were perceived as insensitive and dismissive. The meeting heard that the families felt their concerns were not taken seriously, and that the staff's responses were "callous" and "damaging." The trust acknowledged the criticism and stated that it would work to improve communication and support for the families involved in the review. The incident highlights the importance of empathy and compassion when dealing with sensitive issues, particularly in the healthcare sector where patients and their families are often facing difficult and emotional situations.