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EasyJet passengers describe new EU border controls 'nightmare'

Passengers forced to spend thousands of pounds to return to the UK after their EasyJet flight left without them said border control delays caused by the European Union's new entry-exit system had been a "nightmare". More than 100 people missed their flight to Manchester from Milan's Linate airport on Sunday while stuck in what the airline described as "unacceptable" passport control queues. Some travellers reported vomiting and passing out as they tried to get through biometric and facial recognition checks rolled out under the new European Entry-Exit System (EES) on Friday. Carol Boon said the experience was "just horrible", while Max Hume said he had been forced to spend £1,800 to get home. European airports and airlines said there had been significant disruption to their operations, with passengers facing long delays - in some cases missing flights - since the EU digital border control system became fully operational on Friday. The new system obliges third-country nationals - including Britons - who enter the Schengen free travel zone to register biometric information, including facial scans and fingerprints. Further checks take place when they leave. According to ACI Europe, wh

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Apr 21, 2026
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Apr 13, 2026 → Apr 21, 2026

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Apr 21, 2026·The GuardianT2 · Outlet report
Airlines demand UK relax noise rules and cut flight tax as fuel shortage looms

Ministers also asked to alter compensation rights and suspend emissions trading scheme amid Middle East war Airlines are lobbying the UK government to relax environmental and noise rules, modify passenger rights and cut taxes on flying, as…

Read original at The Guardian →
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April 2026

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Apr 21, 2026·The GuardianT2 · Outlet reportLATEST
Airlines demand UK relax noise rules and cut flight tax as fuel shortage looms

Ministers also asked to alter compensation rights and suspend emissions trading scheme amid Middle East war Airlines are lobbying the UK government to relax environmental and noise rules, modify passenger rights and cut…

Read original at The Guardian →
Apr 14, 2026·BBCT2 · Outlet reportKEY MOMENT
New airport ESS border check delays and how to avoid them

People flying home from Europe have faced lengthy delays and even missed flights because of new border checks on the continent. Biometric and facial recognition checks are now in place after the introduction of the new…

Read original at BBC →
Apr 13, 2026·BBCT2 · Outlet reportOPENING
EasyJet passengers describe new EU border controls 'nightmare'

Passengers forced to spend thousands of pounds to return to the UK after their EasyJet flight left without them said border control delays caused by the European Union's new entry-exit system had been a "nightmare".…

Read original at BBC →

Sources & evidence (3)

What this story stands on. Tier 0 is a primary record or the subject's own words; higher tiers must be attributed, never stated as bare fact.

T2 · Outlet report× 3
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T2 · Outlet reportThe GuardianApr 21, 2026

Ministers also asked to alter compensation rights and suspend emissions trading scheme amid Middle East war Airlines are lobbying the UK government to relax environmental and noise rules, modify passenger rights and cut taxes on flying, as…

View source →
T2 · Outlet reportBBCApr 14, 2026

People flying home from Europe have faced lengthy delays and even missed flights because of new border checks on the continent. Biometric and facial recognition checks are now in place after the introduction of the new European Entry-Exit…

View source →
T2 · Outlet reportBBCApr 13, 2026

Passengers forced to spend thousands of pounds to return to the UK after their EasyJet flight left without them said border control delays caused by the European Union's new entry-exit system had been a "nightmare". More than 100 people…

View source →

Tier key: T0 = Primary source · T1 = Wire · T2 = Outlet report · T3 = Commentary

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