Norwich burger kitchen defends strict allergen policy

A business owner who tells his staff to turn away customers with certain food allergies insists the burger kitchen's policy is "fair". Jeff Taylor, who owns Bun X, which operates out of two pubs in Norwich, found himself facing criticism on social media after he shared an angry online review from someone who was refused service due to allergies. He said Bun X is unable to cater for anyone with a gluten, nut, soya or sesame allergy due to it operating out of a small kitchen and he believes this policy is transparent upon booking. While the business has been praised for its openness by some, Ratula Chakraborty, a professor of business management at the University of East Anglia, argues Bun X could do more to cater to allergens. In February, Bun X announced it would be changing its policy on allergens after "due diligence concluded that there is no safe way to 100% eradicate cross contamination". Taylor says the buns are handmade in a bakery that handles nuts, the oil the kitchen uses is soya bean vegetable oil and sesame seeds on the buns "cover the entire kitchen". "We are not being pedantic, we are being extremely fair" when it comes to turning people around due to cross contaminat

Apr 15, 2026 → Apr 15, 2026