OpenAI's own support bot has no idea how ChatGPT works

The article discusses the limitations of OpenAI's customer support bot when it comes to understanding the capabilities of their flagship product, ChatGPT. When asked a basic support question, the bot provided a response that was largely inaccurate, showcasing its lack of understanding of how ChatGPT actually works. The article highlights the disconnect between the support bot's knowledge and the actual functionalities of ChatGPT, suggesting that the bot's responses are based on a limited and potentially outdated understanding of the AI system. This raises questions about the reliability and transparency of OpenAI's customer support, as the bot's inability to provide accurate information could lead to confusion and frustration among users. The article serves as a reminder that while AI systems like ChatGPT have made significant strides, they still have limitations, and the support infrastructure around them needs to be carefully designed to ensure users receive reliable and up-to-date information.