Ready or not, enterprises are betting on AI
The article highlights the growing trend of enterprises embracing artificial intelligence (AI) technology. Key points: 1. Zendesk has unveiled new AI-powered customer service agents that claim to resolve up to 80% of customer queries. 2. Anthropic, an AI company, has announced a strategic partnership with tech giant IBM. 3. Consulting firm Deloitte has also announced a deal with Anthropic, further indicating the widespread adoption of AI by enterprises. These developments suggest that businesses are increasingly betting on AI to enhance their operations, particularly in areas like customer service. The article suggests that enterprises are recognizing the potential of AI to improve efficiency and productivity, despite the technology still being in its early stages of adoption.
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