General7/2/2026•BBC

Ryanair warns of 'queue chaos' from new EU border system

Ryanair warns of 'queue chaos' from new EU border system

Ryanair and the boss of Berlin Airport have warned of severe disruption to summer travel because of the new digital EU border check system. Ryanair said families could face "queue chaos" and urged governments to postpone the system until after the summer holiday period. Berlin Airport's Aletta von Massenbach said non-EU nationals were having to queue for up to two hours under the new system, and warned the situation is "not bearable over the summer". Under the EU's Entry-Exit System (EES) travellers from outside the bloc must register biometric information when entering most European countries, which is checked when they leave. The European Commission (EC) says it is willing to offer more support. Von Massenback told the BBC's Today programme that at one terminal in Berlin, where Ryanair and Wizz Air operate, waiting times can run between "an hour to two hours". Ryanair's chief operations officer, Neal McMahon, said: "Passengers and families should not be used as guinea pigs for a half-baked passport control system that risks creating long queues, missed flights and unnecessary stress at airports this summer." The airline said airports such as Tenerife South, Palma, Alicante, Malag

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