People in the US: tell us about your difficult consumer experiences

We’d like to hear about your frustrations with companies, from difficulties getting a refund to bad customer service Polls show US consumers are angry and we’d like to understand more about the reasons why. Perhaps you have spent hours trying to replace a shoddy product, get a refund, or just force a company to fulfil a contract or promise? Or did you hit a customer service dead-end or get caught in an endless runaround, especially when it comes to something essential for day-to-day living? We would like to hear about your experience and it would be helpful if you could include specifics such as dates and dollar amounts. A Guardian reporter may get in touch for more information. You can share your experience using this form. Please include as much detail as possible such as dates and dollar amounts Please include as much detail as possible such as dates and dollar amounts Please note, the maximum file size is 5.7 MB. Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian. Your contact details are helpful so we can contact you for more information. They will only be seen by the Guardian. If you include other people's names

Jun 4, 2026 → Jun 4, 2026