Travelodge turned away vulnerable women late at night

They were far from home but it refused to let them stay without specific ID to prove they were over 18 My disabled 22-year-old daughter and her 20-year-old sister were turned away late at night by Travelodge Cambridge Orchard Park because staff would not accept that they were over 18. Their rail and student cards showing their dates of birth were not accepted. I called the hotel and offered to scan their passports but this was refused as well. The customer service helpline was similarly unhelpful. By then it was nearly 10pm and they had nowhere else to go. The 22-year-old is autistic and when she goes anywhere we always have to have her itinerary pre-planned and someone to be with her. Eventually, a friend kindly drove some distance to Cambridge and took them in. I’ve since made several complaints but got no response. How could anyone think it acceptable to turn vulnerable young women, far from home, out into the street at night? How indeed. Travelodge has form when it comes to turning away pre-booked, pre-paid guests. Several readers report being sent on late-night, miles-long journeys after the chain double-booked its rooms, but at least they were ultimately found a bed for the n

Mar 9, 2026 → Mar 9, 2026